With our expertise in LAN (cabling infrastructure and hardware) along with end-point hardware we are able to diagnose and, in most instances, rectifying issues that occur due to 3 rd party works.
Following the installation of new departments and customer facing initiatives or the relocation of existing departments (e.g. Customer Services, Party Zone, Cigarette Kiosk etc), it is not unknown for devices to be out of service. This is sometimes a result of a LAN issue, faulty data cabling or down to the hardware.
Naturally the issue is raised with the 3 rd party IT company who support the device and/or the 3 rd party who have cabled the area. This situation can be passed back and forth several times with each party stating their part is working as expected so it down to the other to rectify.
If the fault isn’t resolved, we are engaged to investigate. By having engineers who know the LAN (logical & physical cabling) and the hardware, we can determine if it is a logical LAN, physical LAN or a hardware issue.
In most instances we can rectify the fault – this is often a case of swapping patch leads, re- patching in to correct ports, re-terminate/replace CAT5 modules, or configure hardware if possible.
If the fault can’t be rectified there and then (e.g. VLAN change needed via a change control, damaged CAT5 or faulty hardware), we will advise what is at fault so that the correct action can be taken by deploying the supporting 3rd party armed with correct information, thus reducing downtime of hardware and impacting on the store and ultimately customer service.